General Terms & Conditions – Nuuk Water Taxi

Tours from the boats home base, that are cancelled due to weather, ice conditions, technical conditions on the boat, and disease in the crew – will always be refunded 100%. It is only the captain of the boat who makes decisions in these matters. It will always be attempted to move the trip to another time or another date.

Nuuk Water Taxi is not responsible for other peoples costs or expenses due to cancellations or delays in the service.

Tours based on ports other than home base will be billed as waiting day in case of cancellations.

A complex maintenance plan keeps the boat in the best possible condition, and minimizes the risk of technical problems.

 

Cancellation of tours booked online

REFUNDS of tickets can be made free of charge online at www.watertaxi.gl until 16.00 the day before departure.

REFUNDS CANNOT BE MADE LATER THAN THE GIVEN DEADLINE.

Fees for payment by credit card, booking fee etc. are NOT refunded

Note: When refunding tickets, refunds can take up to 30 days depending on the credit card provider.

If the customer chooses to cancel or reschedule a charter-booking, the following rules aply:

Until 21 days before tour start all bookings are fully refunded (unless other is agreed by the confirmation)

Less than 21 days before tour start 35% is paid (the rest will be refunded)

Less than 72 hours before tour start 75% is paid (the rest will be refunded)

If other rules apply they will be presented in the confirmation mail.

Changes underway

Described trips can change routes and destination along the way in case of challenges unforeseen weather and ice conditions. In such cases, refunded compared to not spent sailing time.

Prices and conditions

Invoice Fee

An Invoice fee of DKK 25,- is added to all invoice payments.

Perfume free zone

We encourage all our guests to not use perfume during boat tours, as we want to take into account that some people can have allergies.

All year – Private charter

Accommodation for boat in port other than home base… 6.000 DKK

Waiting day for the boat in port other than home base… 12.000 DKK

Regardless the calculated time there will always be billed for actual time spent on each tour.

If you have special request, please do not hesitate to call or send an email. We would be happy to put a special offer together to you.

For other prices see individual trips under Excursions

Equipment and Storage

Equipment and luggage allowed at your own risk. Nuuk Water Taxi takes no responsibility of any damage to passengers carried equipment and luggage.